Application Consultant

About the Job

Plan, procure, implement, manage and/or support Application Systems under one or more Business Domains (e.g. Resource & Scheduling, Exam Administration, Student Records), with the objective of fulfilling business needs and improving operational efficiencies of Business Departments using the Application Systems and/or solutions implemented.

What You Will Be Doing

Key Responsibilities:

Project Planning & Management

• Conduct discovery to understand user needs, pain points, and opportunities, translating insights into a compelling product strategy.
• Lead market research and feasibility study
• Plan the project
• Procure the solution
• Project manage the implementation
• Facilitate transition to post-live support in order to ensure successful IT systems adoption at Business Departments to meet business objectives.

Product Management

• Own and prioritize the product backlog based on business value, user needs, and strategic objectives
• Collaborate closely with internal technical teams and external vendors to define user stories, acceptance criteria, and technical requirements
• Perform product change assessment with support from vendor and stakeholders
• Lead the end-to-end product development lifecycle
• Make data-driven decisions by analysing product performance metrices, user feedback, and market trends to continuously iterate and improve the product
• Manage vendor relationships, performance and quality of deliverables in order to ensure timely delivery of enhancements required to support business operational needs.

Business Operation & Support

• Provide on-going maintenance, upgrade and support of the business application systems
• Manage service delivery of vendors
• Support operation of the Business Departments (e.g. course registration, budget planning) in order to facilitate smooth and efficient running of the university processes and activities.

General Responsibility

• Assist Supervisor in all other assigned duties.
• Assist in the general administrative function of the department.

Job Requirements

• Degree in Information Technology, Computer Science, Computer Engineering or equivalent
• At least 8 years in IT industry.
• Experience in Project Management.
• Certification in PMP or CITPM will be an added advantage.
• Strong business process, analytical, systems and design thinking skills.
• Good oral and written communication skills with the ability to interact and communicate effectively with end-users and vendors.
• Experience in vendor management or a similar role.
• Experience in Higher Education industry is a bonus.
• Experience in Application Systems support and maintenance.
• Good grasp of IT technologies, methodologies, architectures, and best practices.
• Knowledge and experience of SDLC, RDBMS and SQL.
• Appreciation of cybersecurity best practices.