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Assistant Manager (Implementation & Evaluation)

Programme & Service Management
Job Description

In this Programme Lead role, you are responsible for the end-to-end process in programme implementation, including course accreditation, trainer management and capability development, courseware and training resources development, programme quality assurance, academic integrity and case management, programme evaluation and analysis. As a Programme Lead, you will provide guidance to the Programme Management & Customer Support team and IAL adjunct trainers as well as collaborate with internal stakeholders to ensure smooth execution and delivery of the programmes.

Responsibilities:
1.    Seek course accreditation approval from SkillsFuture Singapore (SSG) and assure quality training and compliance with accreditation standards 
2.    Review training manpower needs, manage recruitment, contract, performance and professional development of IAL adjunct trainers
3.    Drive EdTech adoption among IAL adjunct trainers and evaluate effectiveness of the professional development initiatives
4.    Manage, review and develop courseware and training materials
5.    Facilitate focus group discussions, train-the-trainer sessions and conduct training for internal/external stakeholders
6.    Lead investigation of escalated cases, assessment appeal, and violation of academic integrity 
7.   Upkeep a high standard of programme delivery and assessment through conducting in-class observation, lesson plan and resources review, assessment audit, monitoring post course evaluation, providing feedback to trainers and conducting performance interventions where required
8.    Design and conduct programme outcome evaluation to determine programme effectiveness and prepare report for managing reporting
9.    Review programme implementation processes, establish clear SOPs and work instructions to ensure smooth execution and delivery of programmes 
10.  Lead/participate in projects within the department and division
11.   Ad-hoc secretariat duties and partaking in organising events or activities
12.  Any other duties, including cross divisional projects, that may be assigned by the management from time to time to meet the needs of the organisation and changing environment, as well as for staff capability development.  

 

Job Requirements

⦁    At least a Bachelor degree, preferably with a Master degree in Education or Learning & Development related fields
⦁    Possess WSQ Advanced Certificate in Training and Assessment (ACTA) or WSQ Advanced Certificate in Learning and Performance (ACLP). Preferably with a WSQ Diploma in Adult and Continuing Education (DACE). 
⦁    At least 5 years of relevant work experience in training/teaching, courseware development, managing training programmes and trainers, and performing quality assurance 
⦁    Familiar with tech-enabled learning, Kirkpatrick’s 4 Levels of Learning Evaluation, and able to perform data analysis using appropriate data visualisation techniques/tools
⦁    Familiar with the Singapore Workforce Skills Qualification (WSQ) framework
⦁    Strong analytical and problem-solving skills are mandatory
⦁    Mature and meticulous, able to grasp and tackle operational issues with a clear understanding of system, process implications, and stakeholder needs 
⦁    A team player with strong interpersonal skills and a service excellence mindset.  Adaptable, resourceful, receptive to change and able to thrive in a fast-paced environment. 
⦁    Open-minded, independent, and committed to delivering high quality work
⦁    Analytical and has strong mathematical especially statistical ability, conversant in MS Excel, planning, implementation and process design
⦁    Excellent written and verbal communication skills, able to resolve high level escalations  

 

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