Assistant Manager / Manager (External Relations)

Who we are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society. For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About the Job

The Assistant Manager / Manager will oversee the operational backend processes and workflows for External Relations (ER), ensuring seamless functioning and alignment with SUSS’ goals. This role plays a critical part in managing business-as-usual tasks, responding to MOU and agreement-related queries, facilitating external engagements, and driving process automation and optimisation to enhance operational efficiency.

The appointee will also lead the consolidation and reporting of MOUs and agreements, provide advisory support to internal stakeholders, host external visits to foster positive collaborations, and manage systems related to SkillsFuture Singapore (SSG) funding and Training Partners Gateway (TPGateway) setup, including claims and invoicing processes.

What You Will Be Doing

Key Responsibilities: 

• Operational Management: Oversee and manage day-to-day processes, workflows, and backend operations to ensure smooth functioning and strategic alignment.
• Process Automation and Optimisation: Drive the implementation of automation initiatives to streamline contract management, project management, and operational workflows, ensuring improved efficiency and accuracy.
• MOU and Agreement Advisory: Serve as the primary point of contact for MOU and agreement queries, providing advisory support to schools and centres.
• Data Reporting: Consolidate and report on MOUs and agreements, ensuring progress aligns with intended outcomes.
• SSG Funding and TP Gateway Management: Manage end-to-end SSG funding processes and TP Gateway, including claims, invoicing, and module setup.
• Hosting of External Visits: Coordinate and host external visits, conducting background research and ensuring positive stakeholder experiences.
• MOE Requests: Respond to MOE information requests, ensuring timely and accurate submissions.
• Other Duties: Perform other related duties as assigned.

Job Requirements

• Bachelor’s degree.
• Proven experience in operations management, process automation, and stakeholder engagement.
• Strong organisational, multitasking, presentation and communication skills.
• Demonstrated expertise in managing SSG funding processes and setting up the TP Gateway, including claims, invoicing, and module setup.
• Demonstrated ability to identify and implement process improvements and automation solutions.
• Strong acumen in problem solving, critical thinking, logical/analytical, and process improvement skills, with the ability to manage multiple priorities.
• High learning agility, be able to work under time pressure, and be highly adaptable to thrive in a fast-paced, fast-changing environment.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

 Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers