Customer Service Officer, SUSS Academy (Temp)

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

Job Description:

Hotline Support

• Answer incoming hotline calls in a professional and courteous manner.

• Listen to callers’ enquiries, concerns, or requests and obtain relevant information.

• Record caller details and case information accurately in the designated system or log sheet.

• Escalate urgent or complex matters to the appropriate staff member.

Administrative Support

• Support other ad hoc administrative duties assigned by supervisors.