Executive, Curriculum Administration (1 year Contract)

About The Job

We are seeking an enthusiastic and organized individual support operations for our undergraduate and postgraduate programmes. This role involves collaborating with internal and external stakeholders to ensure seamless administrative processes and exceptional student experiences.The incumbent can look forward to the opportunity to contribute towards shaping and optimizing operational processes impacting student success, and to a collaborative and dynamic work environment fostering professional growth.

What You Will Be Doing

Key Responsibilities

• Process Coordination: Co-ordinate and maintain efficient process for operations and activities within the department and supporting operations to ensure effectiveness and compliance with standards.
• Stakeholder Liaison: Act as a liaison between internal and external stakeholders, facilitating communication and collaboration on administrative matters pertaining to eCR, Courier Application and related activities.
• Student Support: Address student enquiries promptly, providing comprehensive solutions for routine and escalated cases, fostering a positive and supportive environment for student success.
• Workflow Documentation: Document and continuously improve workflow procedures for departmental activities, optimizing efficiency and effectiveness.
• Curriculum Operations Oversight: Participate in the operations of curriculum approval & updates, course fees, academic rules, quota, course registration and acquisition & delivery of course materials, course fees. Resolve issues with precision and timeliness.
• Data Analysis and Reporting: Prepare statistics and generate reports for both internal data requests and reporting purposes, ensuring accuracy and timely delivery of information.
• Guides and Training Material Development: Create comprehensive guides, FAQs, and workflows for internal staff and students, aiding their understanding and usage of new systems effectively.
• System Testing and Support: Provide support for data migration and conduct essential pilot testing for new system functionalities. Resolve major issues before roll-out, ensuring a smooth transition for the team and making necessary adjustments.
• To ensure that all tasks are completed according to Work/Service standards set by the University
• To provide support to Manager of Curriculum Administration and perform other duties as assigned

Job Requirements

• Degree/Diploma holder with at least 1 years of relevant work experience
• Able to work independently.
• Resourceful and able to multi-task.
• Team player with good communication and interpersonal skills.
• Good problem solving and troubleshooting skills.
• Experience in Higher Education sector is preferred