Executive, Examination Administration (1 Year Contract)

About The Job

We are on the lookout for a  detail-oriented individual to join our Examination Administration team on a 1-year contract. The role involves supporting the smooth running of our undergraduate and postgraduate programs, ensuring seamless administrative processes and exceptional student experiences. This position offers an exciting opportunity to contribute to the optimization of operational processes that directly influence student success, within a collaborative and growth-oriented work environment.

Join us and be a part of a team that values innovation, collaboration, and excellence. Your contributions will help shape the future of our students and the success of our institution.

What You Will Be Doing

Key Responsibilities

• Optimize Operations: Coordinate and maintain efficient processes for departmental operations, ensuring effectiveness and compliance with established standards.
• Stakeholder: Collaboration: Serve as a liaison between internal and external stakeholders, fostering effective communication and collaboration on assessment-related administrative matters.
• Student Support: Respond promptly to student inquiries, providing comprehensive solutions and fostering a supportive environment that promotes student success.
• Documentation Improvement: Continuously document and enhance workflow procedures for departmental activities, driving efficiency and effectiveness.
• Assignment Management: Handle student assignment appeals and investigate cases of academic dishonesty with diligence and fairness.
• Examination Logistics: Prepare logistics for examinations, including invigilation, script distribution, final grade appeals, and Pass/Fail conversion applications.
• Training Material Development: Create detailed guides, FAQs, and workflows for internal staff and students to facilitate the understanding and use of new systems.
• System Testing and Support: System Testing and Support: Support data migration and conduct pilot testing for new system functionalities, resolving major issues to ensure smooth transitions.
• Provide support to the Senior Manager of Examination Administration and undertake any other duties as assigned.

Job Requirements

Academic Education

• Degree/Diploma holder
• At least 1 to 2 years of relevant work experience

Personal Attributes

• Able to work independently
• IT-savvy and resourceful
• Capable of multi-tasking effectively
• Team player with strong communication and interpersonal skills
• Excellent problem-solving and troubleshooting abilities
• Strong planning and organizational skills