Executive, Examination Administration

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

We are on the lookout for a dynamic and detail-oriented individual to join our Examination Administration team on a 3-year contract. The role involves supporting the smooth running of our undergraduate and postgraduate programs, ensuring seamless administrative processes and exceptional student experiences. This position offers an exciting opportunity to contribute to the optimization of operational processes that directly influence student success, within a collaborative and growth-oriented work environment.

Join us and be a part of a team that values innovation, collaboration, and excellence. Your contributions will help shape the future of our students and the success of our institution.

What You Will Be Doing

Specific (90%)

• Optimize Operations: Coordinate and maintain efficient processes for departmental operations, ensuring effectiveness and compliance with established standards.
• Stakeholder Collaboration: Serve as a liaison between internal and external stakeholders, fostering effective communication and collaboration on assessment-related administrative matters.
• Student Support: Respond promptly to student inquiries, providing comprehensive solutions and fostering a supportive environment that promotes student success.
• Documentation Improvement: Continuously document and enhance workflow procedures for departmental activities, driving efficiency and effectiveness.
• Assignment Management: Handle student assignment appeals and investigate cases of academic dishonesty with diligence and fairness.
• Examination Logistics: Prepare logistics for examinations, including invigilation, script distribution, final grade appeals, and Pass/Fail conversion applications.
• Training Material Development: Create detailed guides, FAQs, and workflows for internal staff and students to facilitate the understanding and use of new systems.
• System Testing and Support: System Testing and Support: Support data migration and conduct pilot testing for new system functionalities, resolving major issues to ensure smooth transitions.
   

General (10%)

• Provide support to the Senior Manager of Examination Administration and undertake any other duties as assigned.

Job Requirements

• Degree or Diploma holder with at least 3 year of relevant working experience.
• Able to work independently.
• IT-savvy and resourceful.
• Capable of multi-tasking effectively.
• Team player with strong communication and interpersonal skills.
• Excellent problem-solving and troubleshooting abilities.
• Strong planning and organizational skills.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers