Executive, Operations and Administration (1 year contract)

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About The Job

This role is accountable for supporting the Centre in ensuring effective/efficient client services, events/programs delivery and systems update/management. It includes managing client appointment/schedules, planning for programs, collating data and feedback for improvements and overseeing maintenance of key centre infrastructure. 

What You Will Be Doing

Job Responsibilities

Client Services

• Work onsite and attend to client queries over the phone, email and in person.
• Support the general management and administration of centre operations (e.g., manage appointment systems, management of client service and schedule amendments).
• Highlight trends, observations and provide recommendations for improving existing process.
• Support all related administrative work.

Office Maintenance Support

• Collaborate with outsourced vendors to maintain the office premise and infrastructure.
• Assist in procurement processes (e.g., purchase of materials for workshops participants).
• Keep records of inventory of books and archival records.

Program Event Support

• Organise and support logistics for meetings, workshops, and student/staff engagement events.
• Extract and organise feedback of participants as reports to management.
• Highlight trends, observations and provide recommendations for improving existing process.
• Work on other tasks as assigned by the centre leaders.

Research/Evaluation Admin Support

• Evaluate data and provide analysis reports to management.
• Assist in data consolidation and reconciliation to prepare for data migration to new system platform.
• Assist with onboarding, data migration, and documentation for legacy document.

Job Requirements

• Degree holder with at least 3 years of work experience, preferably in the field of data analysis, information technology, and administration.
• Strong attention to detail and ability to manage details.
• Proficient in Microsoft Office applications (preferably intermediate to advanced Excel skills)
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Commitment to continuous learning and professional development.