Executive, Student Records

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About The Job

To collaborate with the Student Records Manager and team to champion the academic life-cycle of students enrolled at SUSS. The role involves administrating and maintaining comprehensive records of students' academic progression, including course offers, deferments, withdrawals, and transfers, and confirming graduation records.

What You Will Be Doing

Key Responsibilities

Student Records Management (40%)

• Oversee deferments, course/program withdrawals, program transfers, program restarts, candidature extensions, and issuing certification letters.
• Verify student records upon requests from internal and external stakeholders.
• Analyze and provide recommendations for escalated Student Services cases.
• Maintain and update continuing students’ profiles.

Course Offer Management (20%)

• Process course offer, registrations and related appeals.
• Monitor students’ performance using CGPA to issue warning/termination letters.
• Monitor scholars/sponsorship students to manage their academic status.
• Enrol eligible students for honors programmes.
• Monitor inactive students.

Graduate Records Confirmation (10%)

• Process graduation for eligible students.
• Manage post conferment activities for issuance of transcripts and certificates.

Activity Coordination for Programs (15%)

• Plan and collaborate with stakeholders to implement program activities.
• Prepare data and statistics for reporting purposes.

System Enhancement and SIMS2.0 Preparation (10%)

• Conduct data verification and system testing.
• Set up and maintain records in the new system.

General (5%)

• Participate in institute-wide activities, such as examination invigilation and graduation ceremonies.
• Provide support to the Manager of Student Records and perform other duties as assigned.

Job Requirements

Academic Education

• Degree/Diploma holder with at least 3 years of relevant work experience.
   

Professional Education/License

• None required.
   

Personal Attributes

• Analytical, resourceful, and able to multi-task in a fast-paced environment.
• Self-motivated with a positive attitude and the ability to work independently and take initiative.
• Meticulous with a keen eye for detail.
• Excellent team player with strong interpersonal and communication skills.
• Proficient in Microsoft Office.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers