Executive, Student Records

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

What You Will Be Doing

Key Responsibilities

Specific (90%)

• Process Coordination: Co-ordinate and maintain efficient process for operations including management of processes related to financial schemes claims, and activities within the department, supporting operations to ensure effectiveness and compliance with standards.
• Stakeholder Liaison: Act as a liaison between internal and external stakeholders, facilitating communication and collaboration on administrative matters pertaining to student records and related activities.
• Student Support: Address student enquiries promptly, providing comprehensive solutions for routine and escalated cases, fostering a positive and supportive environment for student success.
• Workflow Documentation: Document and continuously improve workflow procedures for departmental activities, optimizing efficiency and effectiveness.
• Programme Operations Oversight: Participate in the operations of programmes, including billing, student academic records, deferment, transfers/withdrawals, major/minor declarations, academic warning/ terminations, and graduations. Resolve issues that arise with precision and timeliness.
• Guides and Training Material Development: Create comprehensive guides, FAQs, and workflows for internal staff and students, aiding their understanding and usage of new systems effectively.
• System Testing and Support: Provide support for data migration and conduct essential pilot testing for new system functionalities. Resolve major issues before roll-out, ensuring a smooth transition for the team and making necessary adjustments.

General (10%)

• To provide support to the Manager of Student Records and Assistant Director of Office of Academic Services and perform any other duties as assigned by him/her.
• To participate in institute-wide activities as specified in the respective action plans and/or duty roster eg examination invigilation, graduation, etc.

Job Requirements

• Degree/ Diploma holder with at least 2 years of relevant working experience.
• Analytical, resourceful and able to multi-task in a fast paced environment.
• Computational thinker with clear thought process.
• Meticulous with an eye for details.
• Positive, collaborative with good communication and influencing skills.
• Resourceful team player who is able to work independently and display initiative.
• Innovative.
• Proficient in Microsoft Office applications.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers