Executive/Senior Executive, Case Management (1 year contract)

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About The Job

The Institute for Adult Learning (IAL) at SUSS administers the Training and Adult Educator Professional Pathway (TAEPP), a national initiative supported by SkillsFuture Singapore. TAEPP is dedicated to raising the standards and professionalism of Singapore’s Training and Adult Education (TAE) sector. Through the National Adult Educator Registry, TAEPP supports Singapore’s adult educators who deliver SSG-supported training by upholding rigorous quality assurance, ensuring regulatory compliance, and fostering continuous professional development. The roles within this team are pivotal in driving the effective operation of the registry, aligning policies, and engaging stakeholders to maintain service excellence and advance the strategic objectives of the sector. 

What You Will Be Doing 

Key Responsibilities

• Manage complex and legacy cases within the registry, ensuring fair and timely resolution. 
• Conduct manual reviews and eligibility assessments for diverse educator profiles. 
• Provide tailored support for adult educators and collaborate with internal teams to address compliance issues. 
• Prepare reports and maintain accurate case documentation. 
• Support continuous improvement of registry processes and case management standards. 

Job Requirements

• Degree holder with at least 2 years of relevant experience in case management or operations. 
• Strong analytical and problem-solving skills. 
• Excellent communication and stakeholder management abilities. 
• Attention to detail and ability to handle sensitive information. 
• Proficient in Microsoft Office applications. 
• Commitment to professional ethics and continuous learning.