Learning Systems Administrator (1-year contract)

Micro Learning and Systems

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. 

The Institute for Adult Learning (IAL), an autonomous institute of the Singapore University of Social Sciences, is at the forefront of building capabilities and continuing professional development for an effective, innovative and responsive adult learning sector.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society. 

For more information on Singapore University of Social Sciences and Institute for Adult Learning, please visit www.suss.edu.sg or www.ial.edu.sg.

About The Role

We are looking for a Learning Systems Administrator to join our team. This role is crucial for administering and supporting our learning systems to ensure a seamless, efficient, and effective learning experience for our adult learners. If you are passionate about education technology, and are proficient in managing learning platforms, we encourage you to apply.

What You Will Be Doing

• Learner Enrolment:
  • Handle the process of enrolling learners into various systems and courses.
  • Ensure the enrolment process is user-friendly and efficient.
     
• User Support:
  • Provide timely and effective support to users experiencing learning systems, tools, or content issues.
  • Maintain a helpdesk system to track, prioritize, and resolve user queries and technical problems.
  • Create and maintain user guides and documentation for learners.
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• Reporting and Analysis:
  • Gather and consolidate data to create reports on learner performance, system usage, and other metrics.

Job Requirements

• Bachelor's degree or diploma in Information Technology, Computer Science, or related field.
• Experience as an IT Administrator, System Administrator, or similar role.
• Good understanding of learning management systems and educational technologies.
• Proficient in Microsoft Excel and data analysis.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• The successful appointee will be based in IAL Campus located at Lifelong Learning Institute next to Paya Lebar MRT station.