Manager, Digital Initiatives and Technology

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society. The SUSS Library seeks a dynamic, innovative and service-oriented professional to provide leadership and expertise to the development and management of the library’s systems and applications to deliver a user-centred experience for its users. The successful candidate will also coordinate data analytics activities. He or she will be part of a lean team, working collaboratively to deliver robust access to information resources and services that support the learning, teaching and research activities of the SUSS community.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg 

About The Role

The job holder actively participates in the planning, development and management of the library’s information systems and applications, to support students and faculty in their research, teaching and learning activities. The Assistant Manager / Manager contributes substantively to a variety of Library and University initiatives and projects, through committees, working groups and project teams.

What You Will Be Doing

• Lead, plan and develop library IT strategies and initiatives to provide reliable and efficient information access and the best possible user experience.
• Manage, support and enhance the library’s discovery service, library services platform and content and access management services, and their integration/ interoperability and data interchange with campus and vendor systems, to improve processes, interfaces and user experience.
• Identify and evaluate emerging trends, developments, practices in information technology, academic libraries, digital libraries, resource discovery, library assessment and data management, and make recommendations for adoption, as appropriate, for a digital-first library.
• Oversee the design and development of user/web interfaces, including library website and Springshare applications.
• Work with other departments, Campus IT Services, partners and vendors on hardware, software and data issues as well as on projects and activities involving the library’s systems and services.
• Coordinate the design, reporting and evaluation of data gathered from library systems, web analytics and other sources to support assessment and evidence-based decision making and service provision. Monitor the performance of systems and discovery services.
• Establish policies, standards, practices, procedures and workflows for library IT, IT security, discovery and account-related services, and ensure operational efficiency and compliance with university policies.
• Contribute to the strategic direction of the Library and Lead and/or participate in library-wide initiatives and systems and technology related projects.
• Engage in continuous professional development, and serve the Library and University through representation on internal and external committees, where required.
• Provide research assistance and other library services and operations as required. May work some evenings and weekends.

Job Requirements

• Recognised degree, preferably in information technology, information systems, computer science or equivalent.
• 3 to 5 years of experience in the information technology sector, preferably with federated search services, digital asset management systems, electronic resource management systems, proxy servers, web portals/websites, and mobile applications.
• Highly motivated self-starter with excellent analytical, organisational and problem-solving skills.
• Highly service-oriented and user-centric with good interpersonal and communication skills.
• Excellent project management skills with demonstrated ability to manage multiple projects successfully.
• Ability to effectively supervise, mentor and train staff.
• Ability to work independently as well as foster teamwork and collaboration with internal and external parties.
• Keen interest in emerging digital technologies and tools, user experience and customer service.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!  

Besides that, you will also get: 

• Competitive Pay Package
• Hybrid Work Arrangements (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers