Manager, Employee Experience and Culture

About The Job

The Manager, Employee Experience & Culture is responsible for shaping, sustaining and elevating a positive, values-driven workplace culture.  It is a pivotal position that looks into strengthening employee engagement, fostering an inclusive environment, overseeing internal communications and employer branding initiatives. The role also includes supervisory responsibilities for a small team supporting day-to-day operations.

What You Will Be Doing

Key Responsibilities  

Culture & Values Activation

• Drive a values-based organisational culture by actively promoting the integration and activation of core values across all levels and functions.
• This involves conceptualizing, designing, and facilitating impactful team-level culture-building and values engagement sessions, ensuring sustained behavioural alignment.
• Assess the cultural health of the organisation through comprehensive surveys, focus groups, and feedback mechanisms, developing targeted interventions to address identified gaps.

Employee Engagement & Workplace Experience

• Plan, curate, and implement workplace social activities, wellbeing programmes, and recognition initiatives to support high levels of employee engagement.  
• Serve as advisor to the cross-functional Staff Recreation Committee, providing guidance on engagement initiatives, budget management and alignment with broader organisational culture.

Internal Communications

• Curate, manage and optimise content on the internal communications platform to ensure relevance, clarity and consistency of corporate messaging.
• Serve as co-project lead for the internal communications platform alongside the IT co-project lead ensuring technological capabilities support communication goals.
• Perform the “super admin” role for the internal communications platform, encompassing governance, comprehensive content oversight, user management and analytics tracking to measure engagement.

Employer Branding

• Develop, refine and implement a compelling employer branding strategy that accurately reflects the organisation's culture and employee value proposition (EVP).
• Plan and produce employer branding content tailored for both external and internal channels (e.g., career site, LinkedIn) and internal employee communication platforms.

Team Leadership & Operations

• Supervise, mentor and guide a team of staff responsible for executing various employee experience, engagement and communications initiatives.
• Provide clear direction, prioritisation, and comprehensive oversight of team deliverables, ensuring high standards of execution.
• Support ongoing capability development for fostering a collaborative team environment and ensuring effective team performance performance through regular feedback and coaching.

Job Requirements

• Bachelor’s or Master’s degree in Human Resources, Organizational Psychology, Business Administration, or a related strategic discipline.
• 8–10 years of progressive experience in Human Resources is required, with a significant portion (at least 5 years) dedicated to employee experience, culture transformation, organizational development, or internal communications, preferably within a complex university, public sector, or large corporate environment.
• Possess a good understanding of modern employee experience frameworks, engagement methodologies, and culture change management.
• Proven track record of successfully leading teams, managing budgets, and driving strategic initiatives from conception to execution.
• Collaborative, highly proactive, adaptable, and solutions-focused with a strong commitment to service excellence. Possess a continuous improvement focus, dedicated to fostering a positive, inclusive, and high-performing team culture.
• Exceptional written, verbal, and presentation skills are required, with the ability to articulate complex concepts clearly and persuasively to diverse audiences, including senior leadership.
• Exceptional stakeholder management and influencing skills are crucial, with the demonstrated ability to build strategic partnerships and work effectively with hiring managers and executives at all levels.
• Highly comfortable working with engagement platforms, internal communication tools, and being proficient in the Microsoft Office suite.