Manager, Student Admissions

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About The Job

The successful candidate will support and work with Deputy Director and Director, Student Recruitment and Admissions, to manage matters pertaining to undergraduate applications, selection and admissions of students, and credit exemption.

What You Will Be Doing

Job Responsibilities

1. Major Duties & Responsibilities 
•    To develop and maintain an effective and efficient system for the planning of all administrative operations
•    To structure and maintain the department so as to facilitate effective performance by department staff through optimum delegation and clearly established individual responsibilities and objectives.
•    To influence department staff to perform their work effectively towards meeting the established objectives.
•    To assess and monitor work in progress and assess work performance of staff towards the achievement of objectives

2. Applications, Admissions and Credit Exemption 
•    To manage the application and admission process, including processing of applications, course offers, and appeal for admissions, while ensuring compliance with policies.
•    To manage the acceptance of offer process for all selected applicants.
•    To manage the course fee payment of new students.
•    To maintain accurate and up-to-date statistics of admission applications, paid status, offered and accepted status.
•    To prepare management reports on new student admissions data and analysis on admission trends for management and external stakeholders (e.g., MOE).
•    To manage credit exemption process including appeals.
•    To review policies and procedures concerning application and selection, student admissions, and credit exemption.

3. Website and System Projects 
•    To ensure accurate and up-to-date information (relating to undergraduate admissions) on the website.
•    To manage system enhancements and projects and follow up with CITS and relevant stakeholders on system projects.

4. General 
•    To participate and assist in University-wide activities as specified in the respective action plans and/or duty rosters, e.g., examination invigilation, orientation, convocation, etc.
•    To assist with any other tasks and duties as necessary and/or assigned (e.g., ad-hoc projects, minutes taking, etc.).

Job Requirements

• Bachelor degree with at least with 5-10 years of relevant working experience, of which 3 years at managerial level.
• Preferably business oriented with strong administrative and customer service focus.
• PC literate, with Microsoft Office Skills.
• Self-motivated, positive attitude, able to work independently and take initiative.
• Bilingual with good command of written and spoken English and Mandarin.
• A good team player with good interpersonal and communication skills.
• Pleasant disposition with good customer service skills.
• Resourceful and ability to multi-task in a fast-paced environment.
• An eye for details.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers