Officer/Senior Officer, Student Support

The Student Support (SS) Department would like to invite individuals who has a passion for Customer Service to apply for this role. The shortlisted candidate will be supporting the department in delivering efficient and effective services to our students via 3 contact channels (i.e. phone calls, emails and walk-ins).

• Handle and ensure student enquires and feedback received via phone calls, emails and walk-ins at the Student Support counter are attended to and resolved within the Service Level Agreement.

• Work with various departments and schools to provide guidance and advice on programmes to students, and to assist on  students’ requests.

• Maintain the Student Portal and ensuring information are up to date.

• Provide administrative support (i.e. stationeries requisition, department roster, prepare statistics and report, etc), and facilitate events and activities support.

• Assist with University-wide activities support.

• Degree in any discipline (Diploma holders with relevant customer service experience will also be considered)
• At least 1 year working experience
• Call centre experience will be an advantage 
• Mature, meticulous and possesses a high level of discretion and integrity
• Good communication and interpersonal skills
• Able to work shift hours: 10.30am to 7.30pm, Mondays to Fridays
• Able to commit in overtime work when required and during Peak periods of the University calendar