Officer/Senior Officer, Student Support
The Student Support (SS) Department would like to invite individuals who has a passion for Customer Service to apply for this role. The shortlisted candidate will be supporting the department in delivering efficient and effective services to our students via 3 contact channels (i.e. phone calls, emails and walk-ins).
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Handle and ensure student enquires and feedback received via phone calls, emails and walk-ins at the Student Support counter are attended to and resolved within the Service Level Agreement.
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Work with various departments and schools to provide guidance and advice on programmes to students, and to assist on students’ requests.
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Maintain the Student Portal and ensuring information are up to date.
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Provide administrative support (i.e. stationeries requisition, department roster, prepare statistics and report, etc), and facilitate events and activities support.
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Assist with University-wide activities support.
- Degree in any discipline (Diploma holders with relevant customer service experience will also be considered)
- At least 1 year working experience
- Call centre experience will be an advantage
- Mature, meticulous and possesses a high level of discretion and integrity
- Good communication and interpersonal skills
- Able to work shift hours: 10.30am to 7.30pm, Mondays to Fridays
- Able to commit in overtime work when required and during Peak periods of the University calendar