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Officer/Senior Officer, Student Support

Office of Student & Alumni Relations
Job Description

The Student Support (SS) Department would like to invite individuals who has a passion for Customer Service to apply for this role. The shortlisted candidate will be supporting the department in delivering efficient and effective services to our students via 3 contact channels (i.e. phone calls, emails and walk-ins).

 

  • Handle and ensure student enquires and feedback received via phone calls, emails and walk-ins at the Student Support counter are attended to and resolved within the Service Level Agreement.

  • Work with various departments and schools to provide guidance and advice on programmes to students, and to assist on  students’ requests.

  • Maintain the Student Portal and ensuring information are up to date.

  • Provide administrative support (i.e. stationeries requisition, department roster, prepare statistics and report, etc), and facilitate events and activities support.

  • Assist with University-wide activities support.

Job Requirements
  • Degree in any discipline (Diploma holders with relevant customer service experience will also be considered)
  • At least 1 year working experience
  • Call centre experience will be an advantage 
  • Mature, meticulous and possesses a high level of discretion and integrity
  • Good communication and interpersonal skills
  • Able to work shift hours: 10.30am to 7.30pm, Mondays to Fridays
  • Able to commit in overtime work when required and during Peak periods of the University calendar
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