Senior Business Analyst (1 year Contract)

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About the Job

What You Will Be Doing

Key Responsibilities:

Process Improvement & Streamlining

• Guides and drives the functional tracks of the SIS program based on the agreed objectives, design principles and desired outcomes.
• Advises the Business Process Owners to ensure that processes are streamlined and designed efficiently and effectively.
• Leads and guides the Functional Team in defining and harmonizing business requirements across processes. Ensures the quality of requirements specifications.
• Evaluates impact of functional scope changes and instructs the responsible party to act.
• Ensures that project timeline is well harmonized with business cycles. Works with Business Process Owners to resolve conflicts of priorities in terms of user resource commitment.
• Oversees and coordinates User Acceptance Test (UAT) for in-scope business processes and systems.
• Supports Business Process Owner and Functional Team in preparing user guides.
• Identifies potential project issues and risks, escalates as needed.
• Attends Project Management Team and Steering Committee meetings.

Change Management & Training

• Contributes idea and supports the execution of change management strategy.
• Determines current state of readiness for change to identify potential areas of focus.
• Identifies key stakeholders and impacted groups for engagement.
• Clarifies Project/Business Sponsors’ vision to attain business alignment and project vision and goals.
• Aligns stakeholder understanding by communicating identified key messages to all stakeholders.
• Obtain stakeholder buy-in through involvement and consultation.
• Designs and executes project launch campaign with strategies to support transitions.
• Identifies activities that will maximize change readiness.
• Plans for formal, ongoing project communication.
• Evaluates the effectiveness of the change management actions and adjust if necessary.
• Undertakes organizational impact analysis.
• Conducts training needs analysis and implements the training plan.
• Organizes clinic sessions to provide post-live support.

Job Requirements

• Bachelor’s or Master’s degree in Business, Information Systems, or a related discipline.
• Professional certifications such as CBAP, CCA, or CCMP will be an added advantage.
• Minimum 10 years of relevant experience in business analysis, process transformation, or system implementation.
• Proven experience supporting or delivering large-scale transformation initiatives
• Ability to translate business needs into practical, actionable solutions.
• Strong communication and stakeholder management skills, with the ability to drive alignment.
• Proven ability to lead change, drive adoption, and manage expectations effectively.