Senior Executive, Resources and Scheduling

About The Job

This Senior Executive position provides essential operational support within the Resource and Scheduling Department particularly in sustaining the strategic shift towards automation and data-driven scheduling to ensure smooth service delivery to students and other stakeholders.

What You Will Be Doing

Key Responsibilities

Data Analytics and Automation Management

• Analyse enrolment trends, classroom occupancy, and student scheduling data to generate actionable insights and support strategic decision-making.
• Utilize coding/programming skills (e.g. Python, SQL) to automate repetitive scheduling tasks and data validation processes within the system.
• Apply analytical tools (e.g., Power BI, Tableau) to track KPIs such as classroom utilisation.
• Adopt data-driven methodologies to prepare for management reports

Operational Support 

• Supervise and provide coaching for a small team of Executives and Senior Officers, ensuring clarity of SOPs, quality checks, and timely completion of tasks.
• Manage the end-to-end process for course, lab and exam venue scheduling, ensuring 100% data accuracy and real-time visibility for students and instructors.
• Handle and resolve complex operational issues and case escalations promptly and effectively by proposing resolutions supported by data-driven insights.
• Process and track instructor deployment and course updates, ensuring accurate scheduling in systems.
• Investigate and document feedback, complaints and logistics issues, handling case escalations effectively and in adherence to established protocols.
• Manage critical data entry and integrity within the scheduling system and related platforms, ensuring data accuracy for system-wide reporting and usage.

Process Optimization and Knowledge Building 

• Conduct regular reviews of system workflows and scheduling processes to identify bottlenecks and recommend improvements for efficiency.
• Analyse scheduling reports to surface the trends and patterns for identifying root causes of operational challenges and developing effective solutions.
• Contribute towards innovative work/service improvements by generating and presenting data-driven findings on scheduling solutions and student experience.

Digital Transformation Support 

• Ensure new system features are usable, relevant, and well-supported.
• To complete tasks effectively and efficiently, sharing best practices and procedures using available data analytics tools.
• Support knowledge transfer on new automated systems and data platforms.

General Responsibility 

• To support and perform any other duties as assigned by Senior Manager, Resources and Scheduling

Job Requirements

• Degree holder with at least 4 years of relevant working experience
• Proven strong leadership and project management skills
• Proven ability in data analysis and visualization tools (e.g., Power BI, Tableau). Demonstrated experience in process automation and ability to learn and master complex systems
• Proven ability in coding/programming (Python, SQL or equivalent) and data visualisation/dashboarding tools
• Excellent interpersonal and communication skills to influence and motivate stakeholders
• Excellent organizational skills and attention to details.  Proven ability to thrive in a fast-paced environment
• Demonstrated commitment to continuous improvement, excellent customer service and teamwork