Senior Executive, S R Nathan School of Human Development

About the Job

This role reports into the Admnistrative & Operations Mgr of the SUSS Counseling & Life Coaching Centre (C-three). This job involves both frontline and backend responsibilities to ensure smooth running of counselling sessions and diverse programmes/events to improve the mental well-being and mental health of students. The incumbent will be involved in managing client appointment system, administrative documentations, internal communications, expense reimbursement, procurement and logistics support for programs etc.

What You Will be Doing

The successful candidate will provide administrative and office management to the counselling centre. 

Responsibilities

• Reporting to the Admin & Operations Manager, the incumbent will perform general operations and administrative duties including, but not limited to, administrative documentations, internal communications, expense reimbursement, procurement and logistics support
• Perform frontline duties for the counselling and life coaching services, ensuring high level of customer service standards
• Oversee, organise and co-ordinate meetings/events organised by the centre, including gathering of feedback and evaluation
• Organise corporate planning, inter-department collaborations and project initiatives.
• Assist in documenting and auditing system policies and procedures to ensure smooth operations.
• Identify and resolve IT systems-related issues and those relating to client appointments booking system
• Perform daily/monthly checks to identify operational errors
• Perform business data analytics for reports/dashboard to management
• Assist in the volunteers management programme
• Act as liaison officer for student interns attached to the centre

Job Requirements

• General degree (Social Sciences will be an advantage) with at least 5 years’ relevant working experience
• Experience in project management and data/business analytics
• Experience in customer service management/operations/IT systems
• Mature, meticulous and possess high level of discretion and integrity
• Effective interpersonal skills, and proficient in spoken and written English
• Process minded with strong analytical skills and problem solving skills
• Resourceful team player who is able to work independently and display initiative
• Proficient in Microsoft Office applications. Advanced skills in Excel.
• Experience in website administration eg. design of pages, uploading of content, maintenance of updates is preferable
• Willing to work in the evenings