Senior Executive (Centre Manager), Student Success Centre

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

Under the direction of Dean of Students, the Centre Manager plans, organises and manages operational excellence and support the implementation of strategic initiatives in Student Success Centre (SSC). This role involves overseeing operational excellence, optimising resources in administrative functions supporting student programmes, managing stakeholder engagements, overseeing partnerships, and ensuring effective communication and marketing efforts. The Centre Manager will also oversee knowledge management, coordinate reports and key liaison for different units in the university to enhance SSC's impact on student success.

What You Will Be Doing

Organisation Excellence and Curriculum Administration Management

• Supervise a team of executives and manage administrative functions including curriculum, finance and operations processes to ensure optimal productivity and efficiency.
• Oversee budgeting processes 

Data & Insights Management

• Oversee and coordinate efforts in data collation and analysis to support operational insights for SSC and reportin

Reporting & Compliance

• Oversee the preparation and coordination of reports, including audit and stakeholder reports.

Policy & Resource Management

• Track and maintain SSC policies to ensure alignment with university guidelines.
• Manage SSC resources, including manpower and budget utilization, through effective planning and monitoring.

Stakeholder & Partnership Engagement

• Engage with other university departments on operational and strategic matters.
• Oversee SSC partnerships, including engagement sessions and regular reviews of partners and stakeholders.

Marketing & Communications

• Oversee and coordinate SSC marketing and communication efforts across offices to achieve intended outcomes

Leadership & Committee Oversight and Involvement

• Lead SSC committees that focus on achieving SSC-centric goals and objectives.
• Involvement in cross-department and/or university-wide projects

Job Requirements

• Possess a Bachelor’s degree in a relevant field. A Master’s degree is an advantage.
• Experience in administration within institution of higher learning or operations within a university or educational setting would be an advantage.
• Excellent stakeholder engagement and partnership management abilities.
• Proficiency in marketing and communications strategies.
• Strong analytical skills
• Excellent written and verbal communication skills.
• Good collaborator and strong interpersonal skills
• Proficient in IT skills

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career! 

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers