Senior Executive (External Relations)

External Relations

Job Description

• Be the primary point of contact and build long-term relationships with clients and partners.
• Develop a thorough understanding of the clients’ positions in the market, their products/services, points of difference and competitive landscape as well as their needs and intentions.
• Work with account management colleagues to communicate to schools and centres about clients and partners’ expectations and specification so as to meet the stated goals and objectives.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors and partners.
• Meet with clients and partners to discuss end-to-end solutioning which include but not limited to management education, training programmes, research, consultancies.
• Communicate with clients and partners about their account status and work with them to ensure satisfaction.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Manage the retention, expansion and overall satisfaction of the clients and partners.
• Staying updated with industry and market trends and their best practices. 
• Maintains proper records of all business transaction and clients/partners’ information.

Job Requirements

• A bachelor’s degree or equivalent work experience
• Experience in delivering client-focused solutions based on customer needs and expectations.
• Proven ability to manage multiple projects at a time while paying attention to details.
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Possess up-to-date understanding of industry and market trends.
• Possess strong customer service and interpersonal skills.
• Ability to deal with different types of customers and clients.