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Senior Officer, Student Services (1-year contract)

Student Services

Job Description

The Student Services (SS) Department would like to invite individuals who has a passion for Customer Service to apply for this role. The shortlisted candidate will be supporting the department in delivering efficient and effective services to our students via 3 contact channels (i.e. phone calls, emails and walk-ins).

  • Handle and ensure student enquiries and feedback received via phone calls, emails and walk-ins at the Student Services counter are attended to and resolved within the Service Level Agreement.
  • Work with various departments and schools to provide guidance and advice on programmes to students, and to assist on students’ requests.
  • Maintain the Student Portal and ensuring information are up to date.
  • Provide administrative support (i.e., stationeries requisition, department roster, prepare statistics and report, etc), and facilitate events and activities support.
  • Assist with University-wide activities support.

Job Requirements

  • Degree in any discipline (Diploma holders with relevant customer service experience will also be considered)
  • At least 1 year working experience.
  • Call centre experience will be an advantage.
  • Mature, meticulous and possesses a high level of discretion and integrity.
  • Good communication and interpersonal skills
  • Able to commit in overtime work (up to 9.30pm) when required and during Peak periods of the University calendar.

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