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Senior Officer (LMS Technical Services)

Learning Systems & Applications
Job Description

This position will support the learning systems and applications. He or she will work with users from the schools and departments, and vendors to support the learning and teaching activities in SUSS.


  • Provide backend operations and support to the Canvas Learning Management Systems (e.g. course setup, user enrolment, assignment setup)
  • Provide day-to-day system support for all learning systems running on Linux and Windows platforms, primarily on AWS
  • Proactively monitor and response to alerts to ensure the highest level of systems and infrastructure availability
  • Work closely with other IT personnel and partners for problem resolution, and drive troubleshooting and resolution
  • Identify the process that is manual and improve the process through automation, write and maintain custom scripts to increase system efficiency and lower manual intervention
  • Perform OS patching and software upgrades
  • Maintain and enforce security/vulnerability assessment, patching, backup and other compliance requirements
  • Maintain documentation for processes, applications and systems
Job Requirements
  • Applicants should possess a Diploma or Degree in Information Technology or Computer Engineering with at least three years of experience in infrastructure, Linux/Windows systems administration
  • Hands-on application administration experience in Learning Management Systems
  • Working knowledge of Amazon Web Services (AWS) or other cloud service providers, with experience in the operation of cloud architecture and related
  • Hands-on system administration (Linux/Unix or Windows) experience at the command-line level and with experience in shell scripting
  • Excellent technical and analytical skills
  • Possess initiative and able to work independently
  • Team player, with good interpersonal and communication skills
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