Tehnical Support Officer, SST

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About The Job

We are seeking a dedicated and proactive Technical Support Officer to support our laboratory operations. The ideal candidate will ensure the seamless functioning of our labs, provide technical assistance, and maintain equipment to meet the needs of students, faculty, and associates. 

If you have a passion for technology, attention to detail, and enjoy supporting a dynamic academic environment, we invite you to be part of our team.

What You Will Be Doing

Key Responsibilities:

• Provide prompt technical support to stakeholders, including students, faculty, and associates.
• Prepare and set up laboratory environments for classes and project activities, ensuring all necessary equipment is operational.
• Set up, maintain, troubleshoot, and ensure the proper functioning of Virtual Reality (VR) equipment for academic and project use.
• Configure, maintain, and update computer hardware and ensure systems are equipped with the latest security patches.
• Troubleshoot and resolve hardware and software issues across computers, servers, and virtual machines.
• Manage laboratory assets, maintain accurate inventory records, and ensure compliance with auditing standards.
• Service, maintain, and ensure the safety and functionality of laboratory equipment.
• Procure laboratory equipment and consumables efficiently, adhering to university purchasing guidelines.

Job Requirements

• Possess a Diploma in Information Technology or a related field.
• Strong organisational and analytical abilities.
• Meticulous attention to detail with excellent follow-up capabilities
• Effective time management skills and ability to resolve issues promptly
• Resourceful, independent, and capable of working collaboratively in a team.
• Proactive, customer-focused, and adept at problem-solving.
• Mature, with a high level of discretion and integrity.
• Proficient in Microsoft Office applications (e.g., Word, Excel, PowerPoint).
• Previous experience in the Higher Education industry is advantageous.
• Willing and able to work in shifts as required by the position.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers